Lux Intelligent - Knowledge Base

We take being an easy company to work with very seriously and are constantly developing our customer support to offer more services, free, to customers.

How do I pay for Lux Intelligent?

Although a Lux Intelligent account is free, once you start uploading data into the cloud there is a charge based on the number of panels you are monitoring.

In order to make Lux Intelligent flexible, allowing you to add and remove panels as you wish, Lux Intelligent is charged on a credit basis.  You purchase credits, and your account maintains an credit balance.  Each month we deduct credits from your account based on the number of panels for which emergency lighting test data has been uploaded in the month.

So for example, if your network consists of 4 panels and you upload data for all 4 panels in a calendar month then your account will be deducted 4 credits.

As another example, if your network consists of 4 panels as above but you only upload data for 2 of those panels then your account will only be deducted 2 credits.

This model gives you the flexibility to "turn off" cloud monitoring for particular panels if you are not interested in the data from that panel, i.e. if you are in the process of de-commissioning or recommissioning a panel as part of a refurbishment.

We currently only accept payment on an invoice basis.  The service is charged on a per panel monitored basis, with price breaks for larger monitored networks.  You can purchase credit bundles within your Lux Intelligent account, or contact us to discuss larger bundles and price breaks for larger networks.

How do I sign up for the cloud service?

You can sign up for a Lux Intelligent account at my.LuxIntelligent.com.  You can download the Lux Intelligent mobile app for Apple devices from the App Store.  

It is free to create a Lux Intelligent account, and it will continue to be free if you use Lux Intelligent to view emergency lighting data which has been shared with you.  The only fee for using Lux Intelligent is for uploading emergency lighting test data into the cloud.

So for example if you have an emergency lighting installation which you wish to be viewed by a manager and 3 engineers you could create 4 accounts, 1 for the manager, and one each for the engineers.  The managers account can be used for the data upload and so will carry a charge, but the engineers account will be free as the data is simply shared with them by the manager.

For more information see:

Is the network secure when using the cloud service?

Please see the question “Is my data safe?” for a full explanation of our network security and data encryption.

How do I back up my emergency lighting test data?

The data stored within our Cloud service is backed up regularly to ensure that your data integrity is maintained.  You have multiple options if you wish to backup your data locally.

1)    Your Logger application can be setup to archive your test and status information on a weekly, Fortnightly, Monthly or 6 Monthly schedule. See figure 2

2)    You can send yourself a test report at any time, and then export that data into Excel, and save those Excel reports locally.

Logger Tool Screenshot Backup Schedule

Who owns the data in the cloud?

The data which is uploaded to the Lux Intelligent cloud belongs to the User who uploaded the data in the first instance.  The data does not become the property of Lux Intelligent or Advanced Electronics LTD.

To clarify, when you setup the Lux Intelligent Synch Tool on your monitoring PC you must enter a username and password so that the Agent can identify itself to the Lux Intelligent cloud.  It is this user account which becomes the “owner” of the data within the system.  It is this user only who can request that all data be deleted from the Lux Intelligent system.

If you decide to terminate your Lux Intelligent Cloud service then you will be unable to access your data via the Mobile or my.luxintelligent.com web apps. This is also the case if your Lux Intelligent account has zero balance.

You can find further information about data security in our Privacy Policy.