Lux Intelligent - Knowledge Base

We take being an easy company to work with very seriously and are constantly developing our customer support to offer more services, free, to customers.

Is my data safe?

The security of your Emergency Lighting test data is paramount.  We have designed our system to ensure that your data is not compromised at any time.  All communication between your monitoring stations and the Lux Intelligent Cloud is conducted over secure HTTP, and likewise the communication between Lux Intelligent and your mobile or web app is also conducted over secure HTTP. This means that no-one can “listen in” on the data being sent over the internet.

The data within the Lux Intelligent cloud is stored securely within our data center.  The data can only be accessed via your Lux Intelligent account and your Lux Intelligent credentials are also encrypted.  On top of that the data stored by Lux Intelligent is anonymous, so there is no personal information attached to the data.

Also, as shown in the diagram below the communication between your emergency lighting monitoring network and the Lux Intelligent cloud service is all one way.  The data flows out-bound from your network, meaning there is no in bound connections to your network, and no need for your IT department to alter your firewall settings.  Essentially if you are able to browse the internet from within your LAN network, then Lux Intelligent will be able to upload your emergency lighting test data with no further IT reconfiguration required.

Diagram showing the flow of data from the Emergency Lighting network to the Lux Intelligent cloud monitoring service

Figure 1: Diagram shows the flow of data from the Emergency Lighting network out to the Lux Intelligent cloud service.

What is a Location/Monitoring PC/Site/Panel in my Cloud Monitored network?

Before we created the cloud monitoring service for Lux Intelligent, an Lux Intelligent emergency light testing network would have consisted of a group of testing panels connected to emergency lights, and a PC running the Logger Tool software which would periodically connect to the panels to download their test result data.

If you had a larger "site" then you may have had multiple PCs across the site, each connecting to their own set of panels.

When we designed the Lux Intelligent cloud monitoring system we knew that there would need to be a way to identify firstly which Monitoring PC some testing data had come from, and secondly a way to group Monitoring PCs to a phyiscal location.  i.e. Take the example of a Facilities Management company who monitor and maintain emergency lighting at locations in Edinburgh, Leeds and London.  There needs to be a mechanism to differentiate the Edinburgh data from the London data.

Therefore we designed the following system hierarchy:

Emergency Lighting Hierarchy Explaination Diagram

  • Account Name: This represents your account within the Lux Intelligent monitoring system.  This acts as an umberella under which all of your emergency lighting systems are grouped.
  • Location Name: This is the name of the physical location.  If you are a facilities management company, this could be the client name and geographical location.  If you are responsible for your own emergency lighting system then you Location can be used to break up a large site geographically, i.e. North, South, East, West locations of your facility.  You specify the Location Name when installing the Lux Intelligent Sync Tool on the Monitoring PC.
  • Monitoring PC Name: This is the name you give to a PC which is running the Logger Tool software and is responsible for downloading test results from a number of panels.  Depending on the site of your site, and geographical layout you may have 1 or many Monitoring PCs per Location.  You specify the Monitoring PC name when installing the Cloud Monitoring Sync Tool on the Monitoring PC.
  • Site Name: A site groups together a collection of Panels.  You specify the Site Name when configuring your site design on the Logger Tool on the Monitoring PC.  Our customers commonly use a building name as the Site Name, and then install a Panel per floor in that building to reduce cabling and networking costs.
  • Panel Name: This is a recognisable name given to a panel.  If you follow the example of having a Panel per floor in a building and using the building name as the Site name, then you would name your panels "Basement", "Ground Floor", "Floor 1", "Floor 2" etc.
Can I monitor multiple locations using the Cloud service?

Yes, you can monitor multiple sites using the Lux Intelligent Cloud.  There are two main ways in which you can monitor multiple sites.

  1. You can monitor multiple sites with one monitoring PC and 1 Logger Tool if the Lux Intelligent panels are networked.
  2. If the Lux Intelligent panels aren’t accessible over a network you can setup a monitoring PC (with internet connection) and the Logger tool at each site.
What do I need to set up the cloud service?

In order to use the Lux Intelligent Cloud service and mobile/web apps you first need to make your Lux Intelligent emergency lighting test data available to the Lux Intelligent Cloud.

To do this you should have a dedicated PC running the Logger tool, connected to your panel(s) via a serial of LAN connection.  The LAN connection is achieved by using a MOXA NPort device.

Your monitoring PC should also have access to the internet in order to upload the data into the Lux Intelligent cloud.

We can provide you with everything you need to setup your Lux Intelligent Cloud service.

What does the Lux Intelligent cloud service do?

The Lux Intelligent Cloud service extracts emergency lighting status and test result information from the Logger Tool, which sits on an internet connected PC, using the Lux Intelligent Synch Agent, and aggregates it into your own secure my.LuxIntelligent.com account.  From here you can access your data via our Lux Intelligent mobile/tablet app, or via your web browser.

You can also share the data from your sites and panels with colleagues, and generate reports for you facilities team, maintenance engineers and other interested parties.

The Lux Intelligent Cloud solution gives you reporting options significantly richer than those available through the Logger desktop application, as well as giving you real time data at your fingertips whether you are on or off site.

The improved reporting schemes include:

  • A traffic light status monitor showing you at a glance the status of your entire emergency lighting network
  • Ability to view current status issues by type, i.e. Low Light, Low/High Battery, Lost Comms, No Mains etc
  • View luminaires by Panel, Loop or Zone
  • Generate test reports, maintenance reports and advisory reports for a group of sites through to individual panels.