Lux Intelligent - Knowledge Base

We take being an easy company to work with very seriously and are constantly developing our customer support to offer more services, free, to customers.

Is the network secure when using the cloud service?

Please see the question “Is my data safe?” for a full explanation of our network security and data encryption.

Who owns the data in the cloud?

The data which is uploaded to the Lux Intelligent cloud belongs to the User who uploaded the data in the first instance.  The data does not become the property of Lux Intelligent or Advanced Electronics LTD.

To clarify, when you setup the Lux Intelligent Synch Tool on your monitoring PC you must enter a username and password so that the Agent can identify itself to the Lux Intelligent cloud.  It is this user account which becomes the “owner” of the data within the system.  It is this user only who can request that all data be deleted from the Lux Intelligent system.

If you decide to terminate your Lux Intelligent Cloud service then you will be unable to access your data via the Mobile or web apps. This is also the case if your Lux Intelligent account has zero balance.

You can find further information about data security in our Privacy Policy.

Is my data safe?

The security of your Emergency Lighting test data is paramount.  We have designed our system to ensure that your data is not compromised at any time.  All communication between your monitoring stations and the Lux Intelligent Cloud is conducted over secure HTTP, and likewise the communication between Lux Intelligent and your mobile or web app is also conducted over secure HTTP. This means that no-one can “listen in” on the data being sent over the internet.

The data within the Lux Intelligent cloud is stored securely within our data center.  The data can only be accessed via your Lux Intelligent account and your Lux Intelligent credentials are also encrypted.  On top of that the data stored by Lux Intelligent is anonymous, so there is no personal information attached to the data.

Also, as shown in the diagram below the communication between your emergency lighting monitoring network and the Lux Intelligent cloud service is all one way.  The data flows out-bound from your network, meaning there is no in bound connections to your network, and no need for your IT department to alter your firewall settings.  Essentially if you are able to browse the internet from within your LAN network, then Lux Intelligent will be able to upload your emergency lighting test data with no further IT reconfiguration required.

Diagram showing the flow of data from the Emergency Lighting network to the Lux Intelligent cloud monitoring service

Figure 1: Diagram shows the flow of data from the Emergency Lighting network out to the Lux Intelligent cloud service.

What is a Location/Monitoring PC/Site/Panel in my Cloud Monitored network?

Before we created the cloud monitoring service for Lux Intelligent, an Lux Intelligent emergency light testing network would have consisted of a group of testing panels connected to emergency lights, and a PC running the Logger Tool software which would periodically connect to the panels to download their test result data.

If you had a larger "site" then you may have had multiple PCs across the site, each connecting to their own set of panels.

When we designed the Lux Intelligent cloud monitoring system we knew that there would need to be a way to identify firstly which Monitoring PC some testing data had come from, and secondly a way to group Monitoring PCs to a phyiscal location.  i.e. Take the example of a Facilities Management company who monitor and maintain emergency lighting at locations in Edinburgh, Leeds and London.  There needs to be a mechanism to differentiate the Edinburgh data from the London data.

Therefore we designed the following system hierarchy:

Emergency Lighting Hierarchy Explaination Diagram

  • Account Name: This represents your account within the Lux Intelligent monitoring system.  This acts as an umberella under which all of your emergency lighting systems are grouped.
  • Location Name: This is the name of the physical location.  If you are a facilities management company, this could be the client name and geographical location.  If you are responsible for your own emergency lighting system then you Location can be used to break up a large site geographically, i.e. North, South, East, West locations of your facility.  You specify the Location Name when installing the Lux Intelligent Sync Tool on the Monitoring PC.
  • Monitoring PC Name: This is the name you give to a PC which is running the Logger Tool software and is responsible for downloading test results from a number of panels.  Depending on the site of your site, and geographical layout you may have 1 or many Monitoring PCs per Location.  You specify the Monitoring PC name when installing the Cloud Monitoring Sync Tool on the Monitoring PC.
  • Site Name: A site groups together a collection of Panels.  You specify the Site Name when configuring your site design on the Logger Tool on the Monitoring PC.  Our customers commonly use a building name as the Site Name, and then install a Panel per floor in that building to reduce cabling and networking costs.
  • Panel Name: This is a recognisable name given to a panel.  If you follow the example of having a Panel per floor in a building and using the building name as the Site name, then you would name your panels "Basement", "Ground Floor", "Floor 1", "Floor 2" etc.
Can I monitor multiple locations using the Cloud service?

Yes, you can monitor multiple sites using the Lux Intelligent Cloud.  There are two main ways in which you can monitor multiple sites.

  1. You can monitor multiple sites with one monitoring PC and 1 Logger Tool if the Lux Intelligent panels are networked.
  2. If the Lux Intelligent panels aren’t accessible over a network you can setup a monitoring PC (with internet connection) and the Logger tool at each site.