Lux Intelligent - Knowledge Base

We take being an easy company to work with very seriously and are constantly developing our customer support to offer more services, free, to customers.

How do I pay for Lux Intelligent?

Although a Lux Intelligent account is free, once you start uploading data into the cloud there is a charge based on the number of panels you are monitoring.

In order to make Lux Intelligent flexible, allowing you to add and remove panels as you wish, Lux Intelligent is charged on a credit basis.  You purchase credits, and your account maintains an credit balance.  Each month we deduct credits from your account based on the number of panels for which emergency lighting test data has been uploaded in the month.

So for example, if your network consists of 4 panels and you upload data for all 4 panels in a calendar month then your account will be deducted 4 credits.

As another example, if your network consists of 4 panels as above but you only upload data for 2 of those panels then your account will only be deducted 2 credits.

This model gives you the flexibility to "turn off" cloud monitoring for particular panels if you are not interested in the data from that panel, i.e. if you are in the process of de-commissioning or recommissioning a panel as part of a refurbishment.

We currently only accept payment on an invoice basis.  The service is charged on a per panel monitored basis, with price breaks for larger monitored networks.  You can purchase credit bundles within your Lux Intelligent account, or contact us to discuss larger bundles and price breaks for larger networks.